What currency are the prices that I see in your shop?

Unless you select one of our different options, all prices shown are in U.S. Dollars (USD).

I just placed an order, when will it ship?

We try our best to ship items as fast as we can. Please allow 1-3 days processing time for your order to be fulfilled and shipped out.

What is the average shipping time?

Average shipping times are 5-7 business days.

Where and how do I track my order?

Tracking numbers will be updated within 24 hours after your order has been SHIPPED. If you don't receive a tracking number after 3 business days, please email us here: info@usbthumbs.com

You can also go to our Contact Page and fill out our contact form to send a quick message.

What is our Shipping Policy?

See our full Shipping Policy for more details on shipping and tracking your order.

I am not in love with my order, or there is some other issue, can it be returned?

We offer a 100 % money-back guarantee if the product is defective, or damaged.

We give you 15 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase.

Please include your Full Name, correct mailing address, and order number on the returned parcels.

Please note: If your package is on the way, you must wait for it to arrive, and return it before receiving a refund.

What is your Refund Policy?

See our full Refund Policy for more details.

Can I cancel my order?

You are able to cancel your order with no penalty. You must cancel your order before it ships. If the item is already sent, please use our easy return system to get a full refund.

I have entered an incorrect address, what do I do now?

If you have misspelled or auto-filled an incorrect address, simply reply to your order confirmation email, and confirm the correct shipping address. Once you double check if the address provided to us is wrong, kindly notify us via email here: info@usbthumbs.com or go to our Contact Page and fill out our contact form.

If the address you initially provided is incorrect, we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 5-7 business days.

See our full Shipping Policy for more details.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help make sure you're happy with your order! Please send us an email here: info@usbthumbs.com or go to our Contact Page and fill out our contact form.

We are happy to assist you in any way we can!

We do receive a large number of emails. If you wish to get a prompt response, please make sure you include your Order Number, your Full Name and Address, and state your problem clearly. Thank you!

~ Team USB Thumbs